Privacy Statement (ZA)

This privacy statement was last updated on March 5, 2026 and applies to citizens and legal permanent residents of South Africa.

In this privacy statement, we explain what we do with the data we obtain about you via https://thedesignhammock.co.za. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

• An email address
• A first and last name
• Account name or alias
• A telephone number

Retention period

We retain this data upon termination of the service for the following number of months: 24 months

1.2 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

• A first and last name
• Account name or alias
• An email address
• A telephone number
• A home or other physical address, including street name and name of a city or town

Retention period

We retain this data upon termination of the service for the following number of months: 24 Months

1.3 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

• IP Address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

Retention period

We retain this data upon termination of the service for the following number of months: 2 months

2. What if you don't provide us with your personal information?

If you don't provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.

3. Sharing with other parties

We only share or disclose this data to operators for the following purposes:

Operators

Name: Zoho
Country: India
Purpose: Processing of client information for accounting and administrative purposes.

Name: PayStack
Country: Nigeria
Purpose: Processing of financial information needed to conduct online digital transactions.

Name: Google
Country: United States of America
Purpose: Communication and customer engagement purposes.

Name: WPMU DEV
Country: Australia
Purpose: Website Security Monitoring, Protection and Backup

4. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

5. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data processing agreement with Google.The inclusion of full IP addresses is blocked by us.

6. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

7. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

8. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

9. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

10. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Regulator South Africa:
P.O Box 31533,
Braamfontein,
Johannesburg,
2017
Complaints email:complaints.IR@justice.gov.za

11. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

12. Contact details

The Design Hammock
33 2nd Street,
Brooklyn,
Pretoria,
Gauteng,
0081
South Africa
Website: https://thedesignhammock.co.za
Email: info@ex.comthedesignhammock.co.za
Phone number: +27 79 057 4460

13. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

Name

Name

Email

Submit a request for access to the data we process about you.

Submit a request for deletion of the data if it is no longer relevant.

Submit a request to receive an export file of the data we process about you.

We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
Graeme Ford
33 2nd Street,
Brooklyn,
Pretoria,
Gauteng,
0081

Annex

Complianz | The Privacy Suite for WordPress

This website uses the Privacy Suite for WordPress from Complianz to collect records of consent. For this functionality your IP address is anonymized and stored in our database. For more information, see the Complianz Privacy Statement.

Forminator Forms

Which forms collect personal data?

We use Forminator PRO to create and embed forms on our website. These forms may collect personal data depending on their purpose and the fields included.

What personal data do we collect and why?

By default, Forminator captures the IP Address for each form submission for spam protection. Other personal data such as your name, email address, and any other details submitted through the form fields may also be collected.

Legal Basis for Collection:

• Consent: Users provide explicit consent by filling out and submitting a form.
• Legitimate Interest: Data collection helps us respond to inquiries, provide customer support, and enhance security.

How long we retain your data

By default, Forminator retains all form submissions indefinitely. However, we retain submitted data for 30 days, after which it is automatically deleted from our database unless required for legal or security reasons.

Where we send your data

Collected data is not publicly displayed. However, we may share it with our team members or contractors to respond to inquiries or process form submissions.

Third Parties

If our forms integrate with external services, personal data may be shared with these providers. We currently use:

Google reCAPTCHA (Spam Protection) - Privacy Policy

Trello (Project Management) - Privacy Policy

Google Drive/Sheets (Data Storage) - Privacy Policy

Hummingbird

Third parties

Hummingbird uses the Stackpath Content Delivery Network (CDN) to optimize site speed and performance. Stackpath may store visitor logs, including IP addresses, user agents, referrer URLs, and location data, for 7 days. Files and images served by the CDN may be stored in multiple global locations. For more information, see Stackpath’s Privacy Policy.

WooCommerce

What we collect and store

While you visit our store, we track:

• Products you’ve viewed – for personalized product recommendations.
• Location, IP address, and browser type – for tax and shipping calculations.
• Shipping address – to estimate shipping costs and process orders.

We use cookies to track cart contents while you browse our site. More details are available in our Cookie Policy.

When you purchase from us, we collect:

• Name, billing address, shipping address, email, phone number, and payment details.
• Account details (username, password) if you create an account.

How we use this information:

• To process and fulfill orders.
• To send account/order notifications.
• To prevent fraud and process refunds.
• To comply with tax and legal obligations.
• To improve our store offerings.

Data Retention:

We retain order information for 2 years for tax and legal compliance.

Who on our team has access?

Administrators and Shop Managers can access order and customer information to fulfill orders, process refunds, and provide support.

Third-Party Sharing

We share data with third parties that help operate our store, including:

• Payment Gateways (PayStack)
• Analytics Services (Google Analytics)

 

For more details, refer to our Privacy Policy.