Legal Center
Welcome to our Legal Center. Here you'll find all the documents that govern our work together. Our modular approach ensures clarity and fairness for every project.
Privacy & Compliance
Cookie Policy (ZA)
Explains how we use cookies to improve your browsing experience, and how you can manage your cookie preferences in compliance with South African law.
Imprint
Our official company disclosure, providing our registered business details, contact information, and responsible parties as required by law.
Disclaimer
An important notice that limits our liability for the information provided on this website. It clarifies that the content is for informational purposes only.
Privacy Statement (ZA)
Details how we collect, use, and protect your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA).
Our Services
Technical Configuration & Setup Addendum
This addendum applies to one-off, fixed-fee projects for technical setup and configuration. It covers services like setting up your Google Workspace (OUs, policies), configuring a Jira project, or a one-off server implementation. This document governs the implementation of existing tools, separating it from our code development or strategic advisory addenda.
Agile Development Retainer Addendum
This addendum governs our “Agile Development” retainer. It applies when you engage our development team (the coders) on a monthly, retainer basis. This service is for the hands-on, technical work of building your product in agile sprints. It explicitly excludes the separate management services (Product Owner, Scrum Master), which are covered by our Agile Management Retainer Addendum.
Flexible Support Retainer Addendum
This addendum is for our “Flexible Support Retainer.” It provides a pre-paid monthly “bucket of hours” for an existing application. These hours are flexible and can be used for both technical support/bug fixes and new feature development.
Agile Management Retainer Addendum
This addendum governs our “Custom Product Development” retainer. It applies when you engage our agile team (Product Owner, Scrum Master) on a monthly basis. This service is for evolving a product where the scope is flexible and managed via a backlog, not fixed upfront.
Master Terms of Service
This is our foundational partnership agreement. It outlines the core legal terms (like payment, confidentiality, and liability) that apply to all services and projects. This document works in tandem with a specific Service Addendum and your Statement of Work (SoW).
Fixed-Scope Development Addendum
This addendum applies to “Turnkey” or “Fixed-Scope” projects. It covers engagements where the scope, timeline, and price are all defined upfront. This document includes our 30-day bug-fix warranty on the final, delivered product.
Hosting & Maintenance Addendum
This addendum outlines the terms for our “Turnkey Support” plans (e.g., Managed WPUM, Linode). It covers proactive hosting management, security monitoring, software updates, and backups. This is a maintenance-only plan and excludes new feature development.
Consultation & Strategy Addendum
This addendum applies to our Fractional CTO and strategic advisory services. It covers engagements where the primary deliverable is expert advice, analysis, workshops, and planning (e.g., roadmaps, audits). This agreement separates advice from implementation.
Website Design Addendum
Applies to our traditional website projects, like those built on WordPress. For these services, The Design Hammock acts as the Principal Contractor.
Mobile Application Development Addendum
Covers the unique requirements of creating native or cross-platform mobile apps for iOS and Android, including the App Store submission process.