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The Design Hammock
How We Work

FROM IDEA TO LAUNCH, WITHOUT THE DRAMA

One fixed price before anything starts. A site you can watch being built. Every account in your name when it's done.

Every moving part, mapped

Most studios hide the wiring. I'd rather you see it.

New project · Stage 1 of 3

Working out what to build

A few questions, a short call on Google Meet, then one fixed price in writing.

You
Tell me what the business needs and what can wait.
Me
Ask what the quote needs, then put the answer in writing.
What protects you
Nothing is billed until you accept the quote and the deposit clears.

New project · Stage 2 of 3

The build

Built on a staging site you can visit any time, with WhatsApp (opens in new tab) open throughout.

You
Look at it as it goes, and say when something is not right.
Me
Build it, and keep you posted without you having to ask.
What protects you
Two rounds of changes included, and progress you can see.

New project · Stage 3 of 3

Live, and yours

It goes live, and every key is yours, in the Google Drive folder you've had all along.

You
Take ownership, and ask everything you want to ask.
Me
Put it live, transfer all of it, and show you how to run it.
What protects you
The work is yours once it's paid, with 30 days of defect cover from handover.

That is the whole process

Like the sound of it? It starts with a few questions and a call.

Once it's live · Stage 1 of 3

The first month

You run it, I watch it, and any defect in the first 30 days is on me.

You
Use it properly, and say when something does not look right.
Me
Watch it, and fix defects without an invoice or a debate.
What protects you
The 30 days never depend on a plan, and are never used to sell you one.

Once it's live · Stage 2 of 3

How a month works

Send changes on WhatsApp (opens in new tab) whenever. I keep it current, and we review it monthly on Google Meet.

You
Send changes as they come up. Never save them for a meeting.
Me
Keep it current and safe, and tell you what I did.
What protects you
Month to month, cancel on 30 days, never a condition of handover.

Once it's live · Stage 3 of 3

When something bigger comes up

Bigger changes are scoped and priced the way the first project was.

You
Say what has changed, and what you want it to do.
Me
Scope it from the top, at the same table as before.
What protects you
Same process, same fixed price, and your accounts stay yours.

If you already have a site

Care is scoped first and priced fixed, like a build.

One fixed price, paid in steps

Nothing is billed before you accept a quote.

  • The deposit

    Paid on accepting the quote. Work starts when it clears.

  • The balance

    Clears before handover.

  • Care, if you want it

    Monthly. Cancel on 30 days' notice.

Covered if plans change

Every answer here is in the Service Terms your quote names.

  • You want something changed

    It gets its own quote first. Nothing unquoted is built.

  • You go quiet

    After 5 business days, a stage counts as approved.

  • It runs late

    Late content or feedback moves the date by the delay.

If you stop, and after handover

What you have paid for stays yours.

  • You want to stop

    Cancel any time, in writing. You pay for work done.

  • Who owns what

    Your accounts from day one; the work, once it's paid.

  • Something breaks

    Defects fixed free for 30 days after handover.

Read the Service Terms

Ready to take the first step?

  1. Answer three questions

    What you need, your industry, and how many people work there.

  2. Book a call

    A phone call or a video call. There is nothing to prepare.

  3. Your quote in writing

    One fixed price for the work. Asking costs nothing.

Book a call